Purchases at a store
Whether an item can be returned or refunded is decided by the store, under its own policy and consumer law. When a store refunds you:
- The part you paid from your PalmPay balance or store credit goes back there immediately.
- The part you paid by UPI goes back to the same UPI account, usually within 5–7 working days.
- The part you paid in cash is refunded in cash by the store.
App and catering orders
- You can cancel an order free of charge until the store accepts it; the full amount returns to your PalmPay balance immediately.
- Once the store has accepted it, ask the store — it decides, depending on how far the order has been prepared.
- If the store cancels or can't complete your order, you get the full amount back immediately.
- Catering orders can be changed until the notice period set by the store. If a change costs less, the difference is refunded to your balance automatically.
Adding money to PalmPay
- If a top-up fails or is charged twice, the money is returned to your bank, card or UPI account automatically, usually within 5–7 working days.
- Your PalmPay balance isn't paid out as cash, but if you close your account we refund the remaining balance to your bank account or original payment method within 30 days.
Need help?
Contact the store, or us at [support email] / [support phone] with your order number. We reply within 2 working days.